Help & Frequently Asked Questions
How Long Will I Have To Wait For My Order?
It can take up to 48 hours to process your order although we try our very best to do it in 24 hours. Shipping will take between 1 and 4 working days, depending on the country of destination. If you order online, we’ll send you an email when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know!
Do You Ship Internationally?
We ship only within the European Union. For orders outside of the European Union, please email firstname.lastname@example.org. We do not ship via a set logistic partner. Instead we chose the partner per order to ensure quality and quick delivery. When possible, we reuse boxes and bags for shipping.
How Much Is Postage And Packaging?
Shipping costs depend on the weight of the order and destination. Those costs are calculated and added to your total during checkout. For customers in The Netherlands it is also possible to pick up your order at our store in Amsterdam. To do this, select ‘pickup at store’ during the checkout process.
I Have Received The Wrong Product. What Should I Do?
If, by mistake, we sent you the wrong product, please contact us at: email@example.com or +31 6 24-47-12-18. Remember to inform us about your order number (you can find it in confirmation emails and “My Account” section) and about the product you have received. We promise to make up for our mistake in the blink of an eye!
What Happens If My Package Is Never Delivered Or Is Returned To You?
If your package has gone missing or has been returned to us, please contact us firstname.lastname@example.org or +31 6 24-47-12-18 and we will do our best to resolve the issue in the most appropriate manner possible.
How Much Is Postage And Packaging?
Shipping in The Netherlands is €6.95. Outside the Netherlands and within the European Union: shipping costs depend on order size and destination. Shipping costs are calculated and added to your total during checkout.
What Payment Methods Are Accepted?
We accept all major debit and credit cards. For Dutch customers, we also provide the option to pay via iDeal Please reach out to email@example.com if you preferred payment method is not working. For pickup in store, we allow both cash and credit card payments.
When Will My Payment Be Confirmed?
It depends on the payment method you have chosen. Confirming a payment made via debit or Credit takes up to several minutes. In the case of bank transfer, it may take up to 3 working days.
Can I Change The Payment Method?
Yes, unless your order has already been sent. In order to do it, please contact us as soon as possible: firstname.lastname@example.org or +31 6 24-47-12-18.
ORDERS & RETURNS
How Do I Track My Order?
You will receive a confirmation email from us shortly after placing your order. Within one to two business days of placing an order, you can begin tracking your shipment's progress from our door to yours. Simply go to the “Order Tracking” section, enter your Order ID and press the "Track" button. This was given to you on your receipt and in the confirmation email.
How Can I Return a Product?
Our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Good Beans experience, so we strive to make sure our return policies reflect that. Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at email@example.com within one week of receiving your order. We’re happy to help you find something you’ll love. Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to firstname.lastname@example.org about a return or exchange within 30 days of purchase. All purchases must be returned in their original condition and packaging.
What If My Order Was Damaged Or Defective?
We typically ask for a photo of the damage to send to email@example.com. Please let us know the original order number and the best address for the return shipment.
How Do I Return A Product?
Email firstname.lastname@example.org with your name, address and reason for return. We will reply with an order number and return address. Please return the products in their original packaging – with the order number clearly written on the box. Shipping costs are non-refundable.
Can I Order Items By Phone?
We will be more than happy to answer all your questions on the phone, however, orders can only be placed via our website.
“How Fucking Strong is it?” or “Is it really Fucking Strong!?”
There is no added caffeine in our beans, so the strength is in (1) flavor and (2) our attitude towards traditional specialty coffee branding. We work hard to find and roast distinctive, flavorful coffees and want to brand/talk about them in more impactful, approachable ways.
What Is The Optimal Time To Drink Your Coffee After The Roast Date?
Fresh-roasted coffee is best enjoyed one to six weeks after the roasting date, when its flavor and aroma are at their brightest. Your beans won’t “expire” after six weeks, they’ll just begin losing a bit of their tasty character.
Can You Grind My Coffee?
If you order one of our signature cans, we can grind your beans according to whatever brewing method you would like. Just select the grind type from the drop down menu when adding cans to your cart. Please note: as of now, we only offer our kilo bags as full beans.
What Brew Methods Do You Recommend?
Our first edition (link) is a light-medium espresso roast that features beautifully on manual/automatic espresso machines and stovetop Moka Pots. Many of our repeat customers also enjoy our Rwandan beans in a French Press or Aeropress -- just make sure you grind the beans accordingly. Our second edition (link) is an omniroast, conducive for almost all types of brewing methods. We especially enjoy it on an Aeropress or through automatic filter brewers, like the Moccamaster.
How Do I Store My Coffee?
Our airtight cans are perfect for keeping beans fresh, just make sure they are stored out of direct sunlight.
Is Your Coffee Certified Fair Trade and/or Organic ?
We do work with Fair Trade-certified partners, but prefer to go far beyond this label. We believe that “ethical sourcing” means creating long-term, collaborative relationships with origin/import partners who think more creatively about impact and development. The premiums we/our partners pay for our beans in RWA and NIC far exceed Fair Trade requirements.
How do you really the origin partners you work with are ethical?
We have personally visited our farmers and cooperative in Rwanda, and plan to visit Nicaragua in the Spring. In addition, we work with an innovative, ethical Dutch import partner with exceedingly high standards for price transparency, labor requirements, and sustainability practices.
Where Is Your Shop Located?
Our Specialty Coffee store is located in the center of Amsterdam, just north of the Jordaan area. The exact address is Binnen Oranjestraat 4, 1013 JA Amsterdam.
What Are Your Opening Hours?
We are open 7 days a week. Monday-Friday: 8:00am to 6:00pm Saturday: 9:00am-6:00pm Sunday: 10:00am-5:00pm